How long have you been in business?
1st Premier Home Care is a locally owned and operated home care agency that was established on July 31, 2000. The agency’s owner has worked in the home care industry since 1988 and has dedicated his career to providing high quality, compassionate home care services to his community.
How do I obtain your services?
Simply call us at 505-271-2120 to arrange for services or to schedule one of our professional team members to provide a complimentary, no obligation, in-home assessment.
Where do you provide services?
We provide services throughout the greater Albuquerque area, including Rio Rancho, Corrales and Bernalillo, NM.
What are your business hours?
We are available in the office Monday – Friday, 8:00 a.m. – 4:30 p.m., by calling 505-271-2120, or by visiting us at 4411 McLeod Rd. NE, Albuquerque, NM. We are also available after hours, weekends and holidays by calling our After Hours Department at (505) 321-5737.
Will I have to sign a contract?
No, you may start and stop your services at any time. We provide short-term, long-term and one-time visits to meet individual client needs.
Who pays the caregiver, me or you?
All of our caregivers are employees of 1st Premier Home Care and we pay them weekly through our payroll system, thus relieving you of all of the responsibilities of paying their taxes and acting as their employer.
Are your caregivers insured and bonded?
Yes. All of our caregivers are insured and bonded and the agency also has general liability and workers’ compensation insurance to provide our clients with complete peace of mind.
How do you select your caregivers?
We thoroughly screen our caregivers – all of our applicants are extensively interviewed and a thorough reference and background check is conducted. Additionally, our caregivers are well-trained and supervised. All of our new employees attend a training class conducted by our Education Coordinator and they must pass both a written and skills demonstration test prior to working with our clients. All of our caregivers are CPR and First Aid certified and they receive additional training on Alzheimer’s and dementia care. Additionally, we conduct in-home monthly supervisory visits to ensure client satisfaction and peace of mind. Our supervisors also provide in-home training to address specific client needs.
Do you have a minimum number of hours per visit?
Yes, we do have a 3-hour minimum per visit. We provide services from 3 – 24 hours a day, 7 days a week, including holidays. Also, as your needs change, you can change your schedule at any time.
What is the difference between home care and home health care?
Home Care typically refers to non-medical in-home care. Non-medical home care focuses on assisting seniors with daily living activities that they need to engage in life and remain safe and independent in their own homes. Usually, the goal is to keep the senior in his or her own home for as long as possible to avoid institutional placement. Family members or professional caregivers who do not have a medical license generally can perform these tasks.
The following care tasks are a few examples of non-medical in-home care services:
- Transferring from a wheelchair to a commode or a bed
- Toileting and incontinence care
- Medication Reminders
- Meal Preparation
- Light Housekeeping
- Transportation and errand running
Home health care refers to care provided in the home by a licensed medical professional, such as a nurse or physical therapist. Generally, home health professionals are only authorized to perform the tasks prescribed by the senior’s physician and are usually intermittent and short-term.
Here are a few types of medical care that fall under the home health category:
- Registered Nurse
- Occupational Therapy
- Physical Therapy
- Wound Care
- Pain Management
- IV Therapy/Injections
As our population ages, more and more seniors require assistance with non-medical activities of daily living to stay independent in their own homes for as long as possible. 1st Premier Home Care is available to assist you with all of your non-medical home care needs. Call us today at 505-271-2120 to schedule a no obligation, no cost, in-home consultation.
Are home care services covered by my insurance or Medicare?
Medicare does not cover non-medical home care services. Medicare may, however, cover short-term medical home health care services, such as an RN or a Physical Therapist. Please speak to your physician if you would like to discuss options for medical home health care.
Some insurance companies will pay for non-medical home care services, specifically; most long-term care insurance plans should provide some payment towards a caregiver. 1st Premier Home Care works with most long-term care insurance companies and we would be happy to assist you with accessing your benefits for non-medical home care services.
We also work with the Veterans Aid and Attendance benefit, which is a benefit paid in addition to the monthly pension paid to Veterans and surviving spouses who require the assistance of a caregiver to remain independent in their own homes.
Finally, for those who do not have a benefit that will pay for your caregiver services, we accept private payments for our services. We offer a very competitive rate and bill weekly for services rendered. Please call our office at 505-271-2120 for more information.